Rixa is the ideal software for managing customer complaints effectively.
It enhances customer satisfaction and facilitates transparency and traceability throughout every stage of the complaint resolution process.
Rixa is the ideal software for managing customer complaints effectively. It enhances customer satisfaction and facilitates transparency and traceability throughout every stage of the complaint resolution process.

FEATURES

• Centralized complaint management
• Complaint status tracking
• Automatic assignment of complaints to agents
• Integration with company CRM systems
• Real-time notifications and updates
• Reporting and analysis of complaints
• Historical archive of complaints
• Management of customer communications
• Customizable dashboards
• Priority and deadline management